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Once verizon reports the debt to the credit bureaus, it's difficult to remove the negative mark, but not impossible Verizon might use a different credit bureau depending on your location. If your credit report shows a verizon collections item, read on to learn how to stop it from hurting your credit score.

And now that i have read this forum and the responses from verizon customer service, it appears that there is no verizon collections department (even though stated and listed as such on credit reports), but rather financial services with. Several factors influence this decision Checking your credit is the first step in joining verizon

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They all have given me the run around saying to call another number even when the number they’ve told me to call, is the number i called and got them on the phone. Verizon had all the same information (email, phone number, mailing address) as the collections agency. Yet chose not to send anything relevant to this issue but was able to send plenty of offers of new services and phone upgrades. After speaking with the collections agency, they informed me that only verizon has the authority to remove this debt from my credit report

The only way this can be resolved is if verizon deletes the debt from my credit report, as it is.

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